Resort Lodging

Winter 2019

Enrollment:

Fall, Winter, Spring

Degrees and Certificates

Program Website:

View the program website

Tuition and Fees

http://www.ccs.spokane.edu/TuitionFees

Additional Costs

Books$900
* Estimated cost of books, supplies and equipment for six quarters.

Program Description

The Resort Lodging certificate will prepare students in all aspects that are involved with the rooms division of a hotel and resort, front desk systems and housekeeping operations.  The student will learn customer services and marketing techniques that are also associated with hotels and resorts.

Students must complete all courses with a 2.0 grade or better before advancing to subsequent quarters.

Program Learning Outcomes

  1. Pursue the many career opportunities in hotel, motel, or restaurant management.
  2. Formulate policies on advertising, publicity, and other marketing concepts.
  3. Analyze food-cost records and sales data to ascertain distribution of costs and revenues among departments such as housekeeping facilities, restaurants, bars, convention, and banquet rooms, which provide various hotel and food services to permanent and transient guests.
  4. Analyze the responsibilities, function, and interrelationships between the “front of the house” and the “back of the house” operation.
  5. Communicate effectively with superiors, subordinates and guests.
  6. Establish positive guest relations.
  7. Hire, train and supervise hospitality employees.
  8. Demonstrate proper personal hygiene and sanitation procedures in a hospitality operation.

Career Opportunities

The continued increase in tourism and business travel opens many opportunities for men and women to enter careers in the hospitality industry. These careers offer attractive surroundings and the opportunity for mobility and travel as well as excitement and adventure! POTENTIAL POSITIONS INCLUDE: Management and supervisory positions in hotels, motels, and restaurants; promotional management; food and beverage control management; housekeeping management and sanitation control in hotels, motels and restaurants; ownership in management of hotels, motels, restaurants; and many other career opportunities that are within the travel and tourism industry.

Certificate - SCC

Offered at Locations:  Spokane Community College

First Quarter

BT   152College and Career Strategies 5
HM   110Introduction to Hospitality 5
HM   112Hospitality Mathematics 13
13

Second Quarter

BT   272Business Correspondence 25
HM   130Human Relations 35
HM   160Supervisory Housekeeping 3
13

Third Quarter

BUS  140International Marketing 3
HM   141Maintenance and Engineering 4
HM   202Front Office Procedures 4
MMGT 223Customer Service 3
14

Fourth Quarter

CMST 227Intercultural Communication 5
HM   208Hotel Sales and Marketing 2
HM   265Hospitality Cost Controls 5
12
52 credits are required for the Certificate
1HM 112 may be substituted with BUS 103.
2Score on the writing component of the COMPASS or ASSET test of 80% or better or 2.0 grade or better in BT 105.
3HM 130 may be substituted with BUS 280.

Disclaimer: The college cannot guarantee courses will be offered in the quarters indicated. During the period this guide is in circulation, there may be curriculum revisions and program changes. Students are responsible for consulting the appropriate academic unit or adviser for more current and specific information. the information in this guide is subject to change and does not constitute an agreement between the college and the student.