Front Office Professional
Summer 2018
Start
Fall, Winter, Spring, Summer
Program Description
The Front Office Professional program is a three-quarter program preparing students for entry-level positions. Students completing this program are prepared to greet callers, make and receive telephone calls in a professional way, format correspondence and reports, and perform a variety of duties depending on the office situations.
In order to earn a Front Office Professional certificate, a student must maintain a 2.0 GPA in all individual courses.
Program Learning Outcomes
- Apply introductory knowledge of current office procedures, techniques, and records management systems.
- Perform administrative duties using current office technology.
- Apply knowledge of grammar and punctuation to create and edit business communications.
- Use Microsoft Word, Outlook, PowerPoint, and Excel.
Certificate - SCC
Offered at Locations: Online Learning, SCC - Colville Center, SCC - Inchelium Center, SCC - Newport Center, SCC - Republic Center, Spokane Community College |
First Quarter |
BT 105 | Basic Grammar for Business II | 5 |
BT 106 | Computing Essentials | 5 |
BT 152 | College and Career Strategies | 3 |
CATT 102 | Introduction to Outlook | 2.5 |
| 15.5 |
Second Quarter |
BT 127 | Human Relations and Professional Development | 3 |
BT 196 | Skillbuilding | 1 |
BUS 103 | Basic Business Math and Electronic Calculators | 5 |
CATT 190 | Introduction to PowerPoint | 2.5 |
MMGT 223 | Customer Service | 3 |
| 14.5 |
Third Quarter |
BT 165 | Word Processing | 5 |
BT 204 | Spreadsheet Design and Analysis | 5 |
BT 272 | Business Correspondence 1 | 5 |
| 15 |
45 credits are required for the Certificate |
|
1 | May be substituted with BT 274. |
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Disclaimer: The college cannot guarantee courses will be offered in the quarters indicated. During the period this guide is in circulation, there may be curriculum revisions and program changes. Students are responsible for consulting the appropriate academic unit or adviser for more current and specific information. the information in this guide is subject to change and does not constitute an agreement between the college and the student.