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Customer Service Representative

Winter 2019

AAS - SCC

Offered at Locations:  Online Learning, SCC - Colville Center, SCC - Inchelium Center, SCC - Newport Center, SCC - Republic Center, Spokane Community College

First Quarter
BT   105Basic Grammar for Business II 5
BT   106Computing Essentials 5
BT   152College and Career Strategies 3
CATT 102Introduction to Outlook 2.5
15.5

Second Quarter
BT   127Human Relations and Professional Development 3
BT   196Skillbuilding 1
BUS  103Basic Business Math and Electronic Calculators 5
CATT 190Introduction to PowerPoint 2.5
MMGT 223Customer Service 3
14.5

Third Quarter
BT   272Business Correspondence 15
CATT 120Microsoft Word I 22.5
CATT 121Microsoft Word II 22.5
CATT 138Microsoft Excel I 32.5
CATT 139Microsoft Excel II 32.5
15

Fourth Quarter
ACCT 151College Accounting I 45
BT   231Office Procedures 5
BUS& 101Intro to Business 5
15

Fifth Quarter
BT   206Electronic Records Management 53
BUS  280Human Relations in Business 65
CATT 122Microsoft Access I 52.5
Electives 5
15.5

Sixth Quarter
BT   160Job Preparation Techniques 3
BT   260Administrative Office Management 5
BT   285Administrative Professional Internship 2
Electives 5
15
90.5 credits are required for the AAS

Electives 
ACCT 141QuickBooks 5
BT   251Current Trends in Technology 5
BT   273Business Research and Report Writing 5
BT   274Business Writing for the Web 5
CATT 128Desktop Publishing 5
CATT 191Advanced PowerPoint 2.5
CATT 220Advanced Microsoft Word I 2.5
CATT 221Advanced Microsoft Word II 2.5
CATT 222Advanced Microsoft Access I 2.5
CATT 223Advanced Microsoft Access II 2.5
CATT 238Advanced Microsoft Excel I 2.5
CATT 239Advanced Microsoft Excel II 2.5
CATT 241Microsoft Project 2.5
CATT 242Advanced Microsoft Project 2.5
CMST 127Leadership Development 3-5
CMST&210Interpersonal Communication 5
CMST 287Business and Professional Communication 3-5
ECON 100Fundamentals of Economics 5
MMGT 125Social Media Marketing 5
MMGT 212Retailing 5
1BT 272 may be substituted with BT 274.
2CATT 120 and CATT 121 may be substituted with BT 165.
3CATT 138 and CATT 139 may be substituted with BT 204.
4ACCT 151 may be substituted with ACCT& 201.
5CATT 122 and BT 206 may be substituted with BT 205.
6BUS 280 may be substituted with CMST& 210.

Disclaimer: The college cannot guarantee courses will be offered in the quarters indicated. During the period this guide is in circulation, there may be curriculum revisions and program changes. Students are responsible for consulting the appropriate academic unit or adviser for more current and specific information. the information in this guide is subject to change and does not constitute an agreement between the college and the student.

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